Oracle Simphony Point-of-Sale

The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks.

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    Reporting and Analytics

    Simphony includes a complete reporting and analytics suite. Prebuilt dashboards provide insights on trends, forecasts, and opportunities from a desktop web browser or our InMotion mobile app.

    Inventory Management

    Simphony's restaurant inventory management tools help you minimize waste by maintaining optimal stock levels. By using real-time forecasting data, it optimizes order timing. It also shows what you should have on the shelf, helping to prevent over-portioning, waste, and theft.

    Gift and Loyalty Programs

    Simphony gives you the tools to keep your customers coming back. Easily manage gifts and awards based on visit frequency, amount spent, and items purchased. Allow your customers to view their reward activity in real time and engage with them through targeted, data-driven marketing campaigns to boost your overall customer satisfaction.

    Labor Management

    Simphony helps managers schedule shifts using forecasting and employee data, helping restaurants avoid excessive overtime costs and scheduling conflicts. It also supports employees with onboarding, training, and time-off requests to ensure staff is educated, comfortable, and primed to deliver the best service.

    Menu Management

    Simphony's menu management helps you update menu items across POS devices, digital menu screens, websites, and mobile apps in real time. Ingredients, pricing, and adherence to local regulations can all be managed centrally. Whether you manage a single location or multiple locations across a range of languages, Simphony makes menu management simple.

    Multichannel Kitchen Displays

    Simphony works hand-in-hand with Oracle MICROS Kitchen Display Systems (KDS) to increase kitchen efficiency, reduces errors, enhance food quality, and optimize speed of service. Touch screens, bump bars, and remote views allow kitchen staff to easily prioritize food preparation and manage timing across multiple kitchen stations.

    Reservations and Wait Lists

    The reservation list allows hosting staff to manage all reservation requests quickly and easily. If a restaurant uses future reservations or multiple dining room layouts, a tabbed template provides staff with an easy way to navigate between wait lists, reservation lists, and table layouts.

    Real-Time Table Management

    Simphony's friendly and customizable table management screen improves efficiency and customer service while helping to turn tables and reach revenue goals. It gives servers the ability see the stage of each dining experience and the amount of time guests have been at each table. Simphony also delivers service alerts to help staff be more attentive to each guest.

    Online Ordering and Delivery

    Simphony simplifies your online operations across your brand website, mobile app, and delivery service providers (DSPs). Manage menu items from a single source of truth, curate menus for channel profitability and customer satisfaction, and send them directly to your restaurant or cloud kitchen. Alert your customers when their orders are ready for curbside pickup or are on their way for delivery.

    Oracle Gold Partner – Cloudpoint Hospitalty

    With over 38 years of experience, Cloudpoint Hospitality has built a reputation for its professionalism and expertise in the hospitality industry. Our team of certified professionals is dedicated to providing top-notch POS sales, configuration, and ongoing support for businesses of all sizes.

    As an Oracle Gold Partner, we have access to the latest technologies and tools to meet the unique needs of our clients. Our strategic partnership with Oracle MICROS since 1983 has allowed us to stay at the forefront of the industry and deliver cutting-edge solutions.

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    One of our key offerings is the Simphony POS system. Simphony is a comprehensive cloud-based point-of-sale system that offers advanced features and capabilities. With Simphony, businesses can streamline their operations, enhance guest experiences, and drive revenue growth.

    At Cloudpoint Hospitality, we understand that every business has different requirements. We work closely with our clients to understand their needs and provide customized solutions that address their specific challenges. Whether it’s configuring the POS system to cater to unique workflows or providing ongoing technical support, our team is committed to delivering exceptional services.

    Our commitment to professionalism extends beyond just our technical expertise. We prioritize open communication, transparency, and integrity in every interaction with our clients. We believe that by building strong relationships based on trust and reliability, we can truly empower businesses to achieve their goals.

    In conclusion, Cloudpoint Hospitality is a trusted partner for businesses in the hospitality industry. With our long-standing partnership with Oracle MICROS and our expertise in POS sales, configuration, and ongoing support, we are well-equipped to help businesses leverage the advanced capabilities of Simphony and drive success.

    Customer Success Story

    “The combination of Cloudpoint’s expertise and Oracle Simphony’s powerful features have greatly improved our food & beverage operations at Thunderbird Beach Resort. The front of house layouts have allowed us to efficiently serve guests, even during busy beach weekends. The speed of service has been greatly improved, ensuring our guests have a seamless dining experience.

    One of the standout features of Oracle Simphony is the option to choose our payment vendor. This has given us the freedom to select a payment provider that offers competitive rates, helping us to manage our costs effectively. In a world where recurring costs can spiral out of control, this feature has been invaluable for our business.

    Additionally, the complex property management interface has been instrumental in allowing guests to easily charge their purchases to their room. This feature is not commonly found in other point-of-sale systems, making Oracle Simphony a unique and valuable solution for our resort.

    Overall, I highly recommend Cloudpoint and Oracle Simphony to any food & beverage operations that are in need of a robust point-of-sale solution. Our experience with their products and services has been exceptional, and they have truly helped us revitalize our food & beverage program.”

    Donna Jollimore, General Manager

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